This document outlines HR Tactics’ policy with respect to handling the personal information we collect.
‘HR Tactics, ‘we’, ‘us’ or ‘our’ refers to HR Tactics, as outlined on this page. HR Tactics has been providing HR advice to Australian businesses since 2016.
Personal information is information or opinion that allows others to identify you. It includes, but is not limited to, the following: your name, age, gender, contact details, and financial information; information on your health, sexual orientation, philosophical or religious beliefs, race or ethnic origin political opinions, details of membership of professional associations or trade unions, and genetic or biometric information.
We collect personal information to provide you with the products and services you request as well as to provide information on other products and services offered by or through us. The law requires us to collect and retain personal information. Personal information may be used and disclosed to administer our products and services, and, unless you tell us otherwise, to provide you with related marketing information.
You can seek access to the personal information we hold about you. If the information we hold about you is inaccurate, incomplete, or outdated, please let us know so that we can correct it (refer to contact details in this document.
What personal information do we collect and hold?
Personal information is information or opinion that allows others to identify you. It includes your name, age, gender, and contact details. The kinds of personal information we collect and store will depend on what products and services you request from us. However, our ability to provide you with services and advice that meets your needs and objectives may entail us collecting information, including:
your contact details including names, address, phone, and email address;
We will collect, maintain, use, and disclose personal information which is necessary for us to adequately provide the services you have requested including:
providing specialist business advice and support;
As well as providing us with information upon which to provide a customised solution to your needs and objectives, we are required under the Corporations Act 2001 (Cth) and the National Consumer Credit Protection Act 2009 (Cth) to collect and hold this information.
How and why we collect information
Generally, we will not collect personal information about you except when you have knowingly provided that information to us or have authorised a third party to provide that information to us. Sometimes we collect information about you from other sources. We may collect information about you that is publicly available (for example from public registers or social media).
& DISCLOSURE OF
information that is not information that could have been provided or authorised for collection by you, we will de-identify and destroy this information unless it is unlawful to do so.
Use and disclosure of information
We will not use or disclose personal information collected by us for any purpose other than:
the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or
where you have consented to such disclosure; or
where the APP authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by, or on behalf of, an enforcement agency or regulatory body.
We are obliged to maintain records which include personal information and make those records available for inspection by [the] ASIC or other regulators under a relevant law. If we provide information for the purpose of law enforcement activities, we will make a record of that provision.
If you chose not to provide your information
The effectiveness of our services is specifically dependent on information you provide and it being relevant, complete, accurate and up-to-date. Without this, our services may not meet your needs or may result in unforeseen financial consequences. If you elect not to provide us with your personal information, as and when requested, we may not be able to provide you with financial services. Similarly, we may not be able to provide other services such as credit assistance.
We may use personal information collected from you for the purpose of providing you with direct marketing material; however, if you do not wish to receive such information you can request not to receive it. Simply contact us by any of the methods detailed in this document. There is no cost for this request, however, please allow two weeks for your request to be actioned.
HR Tactics adheres to the Spam Act 2003 (Cth), accordingly, we will:
obtain your consent before sending an electronic message to you (this can be express or inferred);
provide sender identification (so that you know who sent the message); and
provide you with the option to unsubscribe.
Disclosing information to other parties
In order to provide our services, we may disclose your personal information to external parties, including, but not limited to:
- other countries, if that becomes necessary to deliver our services to you. This access is via secure internet connection or in some instances by email;
from time to time, information may be loaded to the cloud for storage or access through programs such as Dropbox etc; and
We allow access to relevant personal information for external organisations that help us provide services. These organisations are bound by confidentiality arrangements. From time to time we may use service providers whose staff accesses our data outside of Australia to provide services. Where this is the case, these service providers have committed to adhere to the Australia Privacy Principles. These service providers may be located in a number of countries including the Philippines, India, Serbia, Vietnam and/or Sri Lanka.
Website, Social Media and Email
Government Related Identifiers
We will not adopt as our own any identifiers that you may provide to us such as TFNs, Centrelink, Medicare numbers etc. If you have provided us signed consent, we may hold your identifiers on file so that we can provide ongoing services to you. If you chose not to provide this consent, we will not hold this information on file. The circumstances in which an organisation may use or disclose government related identifiers are narrower in scope than the circumstances in which an organisation may use or disclose other personal information. Government related identifiers will not be disclosed except in the following circumstances:
where use or disclosure is reasonably necessary for the organisation to verify the identity of the individual for the purposes of the organisation’s activities or functions;
providing access would be unlawful;
denying access is required or authorised by or under Australian law or by court/tribunal order;
HR Tactics has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to its functions or activities has been, is being, or may be engaged in, and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
providing access is likely to prejudice actions being conducted by an enforcement agency; or
providing access would reveal evaluative information generated within HR Tactics in conjunction with a commercially sensitive decision-making process.
In the event we refuse your request to access to your personal information; we will provide you with a written explanation for that refusal. We will endeavor to respond to any request for access within 14-30 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
Keeping your Information Secure
Your personal information is generally held in your client file and on our computer database. We will always seek to ensure that your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
Our security measures include, but are not limited to:
all hard copy files are stored in lockable cabinets/ rooms;
access to our premises is controlled by only allowing authorised personnel to access those locations where personal information is stored;
all computer-based information is protected through the use of access passwords on each computer and screen saver passwords;
client data is backed up each evening and stored securely off site;
encrypting data sent from your computer to our systems during internet transactions, and customer access codes transmitted across networks;
employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems;
using dedicated secure networks or encryption when we transmit electronic data for purposes of outsourcing; and
providing secure storage for physical records.
In the event you cease to be a client of this organisation, any personal information which we hold about you will be maintained in our secure storage facility for a period of 7 years in order to comply with legislative requirements. Where information we hold is identified as no longer needed for any purpose, we ensure it is effectively and securely destroyed.
However, in most cases collection of your personal information will be via face to face interviews, over the telephone, email or by way of your completion of a financial fact find. From time to time, other service providers may provide us with your information for the purpose of our providing a service to you (referral). In this case we will contact you to determine if we can be of any assistance.
We may seek your express permission to collect information from other entities such as product providers, accountants, solicitors, etc where this information may not be currently available to you. If we were to obtain
other entities who refer your business to us;
- auditors we appoint to ensure the integrity of our operations;
suppliers from whom we order goods and services on your behalf (so that those goods and services can be provided to you);
if required or authorised to do so under law, law enforcement agencies, regulatory bodies, and government organisation’s;
other organisations, who, in conjunction with us, provide their products and services (so that they may provide their products and services to you); and